OSI Araba, People Management.
The overall challenge of the project is how we want the Maintenance Service of the 21st century to be like in OSI Araba. But the specific challenge of the Creative Pill is “to build a system that helps to analyse and detect training needs in the Maintenance Service so that the workers can be approved and accredited through adequate, effective and efficient training, thereby helping to improve the service”.
Carles Gispert, artist and cultural activist, has developed collaborative projects in public spaces in social or artistic areas. Involved in innovation, educational and participatory processes through culture, he is co-founder of AATOMIC LAB and Lacasadelcactus in Mallorca.
The project was carried out with a Steering Group (comprising people from the Maintenance Service of OSI Araba), a Broad Group (comprising OSI Araba workers from various departments, categories and levels) and a Working Group that participated in the Creative Pill.
The process began with two work Steering Group sessions. These analysed the current situation and an attempt was made to identify the future needs of OSI Araba with regard to its Maintenance Service, given that in the coming years it is going to experience a significant increase in the number of buildings and a remodelling of the services offered to the users of the Basque Autonomous Community Health Service (Osakidetza). All this was defined in three specific challenges that were later prioritised by the Broad Group in order to work on a Creative Pill. The Pill was conducted with people who volunteered for the Broad Group, which meant that there was a good diversity of people based on the type of work they do, health departments, levels of responsibility, age and gender.
The Creative Pill is being carried out in four sessions (an initial session of methodology and three of co-creation with the Improbable Collaborator). The aim is to identify solutions to a specific challenge: how to build a system that allows for the analysis and detection of training needs in the Maintenance Service so that the workers can become certified and accredited through adequate, effective and efficient training, thereby helping to improve the service.